Legal Framework
Terms & Conditions
These Terms & Conditions (“Terms”) govern all cleaning services provided by DivinusGratia Cleaning Services. By booking a service, the customer (“you”, “your”) agrees to these Terms in full.
1. Services Provided
1.1 We offer domestic and commercial cleaning services including Regular, One-Off, Deep, End of Tenancy, After-Builders, and Airbnb turnover cleaning.
1A.1 The specific tasks included in each service are listed on the “Service Descriptions” page. Any tasks not listed are considered add-ons and incur additional charges.
3. Property Access
3.2 If access is delayed or denied due to incorrect codes, keys, or absence, this results in a late-cancellation fee (up to 50%) or a £30 call-out fee.
4. Pricing & Payments
Hourly Rates
Applies only to Regular and One-Off cleaning.
Fixed Pricing
Fixed-price services follow a full checklist and are not limited by time.
5. The 72-Hour Parking Rule
5.3 If no parking arrangement is completed 72 hours before the appointment, the booking may be cancelled (refund minus processing fees). No parking on arrival is treated as a late cancellation.
7. Behaviour & Safety
7.1 We operate a strict zero-tolerance policy for abuse, aggression, harassment, threats, or discrimination. Cleaners may leave immediately if they feel unsafe, and no refunds will be issued.
8. Cancellation Policy
| Notice Period | Fee Applied |
|---|---|
| Over 24 Hours | No Penalty (Excluding Processing Fees) |
| Within 24 Hours | Up to 50% of service cost |
| On the Day / No Access | Late Cancellation Fee (50%) + £30 Call-out |
12 & 17. Insurance & Liability
12.1 We hold public liability insurance for accidental damage caused by our cleaners.
12.4 Items valued over £500 must be declared in writing prior to service.
Insurance does not cover wear and tear, pre-existing damage, or unsecured fragile items.
19. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Quality Guarantee
15.2 Any service issues must be reported within 24 hours. While refunds are not guaranteed, a free re-clean may be offered at our discretion to ensure DivinusGratia standards are met.