Legal Documentation
Service Agreement
This Service Agreement (“Agreement”) governs all cleaning services provided by DivinusGratia Cleaning Services (“we”, “us”, “our”). By booking a service, the customer (“you”, “your”) agrees to this Agreement in full.
1. Services Provided
1.1 We offer domestic and commercial cleaning services including: Regular Cleaning, One-Off Cleaning, Deep Cleaning, End of Tenancy Cleaning, After-Builders Cleaning, Airbnb Turnover Cleaning, and Add-On Services.
1.2 The specific tasks included in each service are listed on our website under Service Descriptions, which form part of this Agreement.
1.3 Tasks not listed are considered add-ons and incur additional charges. Special requests must be confirmed in writing.
Important: Access & Parking
3.2 Access Issues: Issues caused by incorrect codes, keys, or absence may result in a late-cancellation fee (up to 50%) or a £30 call-out fee.
5.3 72-Hour Rule: If no parking arrangement is completed 72 hours before the appointment, the booking may be cancelled (refund minus processing fees).
5.4 Payment: Parking invoices must be paid within 12 hours of receipt.
4. Pricing Structure
Hourly Rate
Applies only to Regular Cleaning and One-Off Cleaning.
Fixed Price
All other services. Based on property size (Studio rate + £14 per additional bedroom).
7. Behaviour & Safety Policy
7.1 We operate a strict zero-tolerance policy for abuse, aggression, harassment, threats, racism, or discrimination. Cleaners may leave immediately if they feel unsafe, and no refunds will be issued.
12. Insurance & Liability
12.1 We hold public liability insurance for accidental damage caused by our cleaners.
12.4 High-Value Items: Items valued over £500 must be declared in writing. Insurance does not cover wear and tear, pre-existing damage, or unsecured fragile items.
20. Governing Law
This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Required Documentation
Pursuant to Section 19, the following forms must be completed within 24 hours of booking to avoid automatic cancellation: