Question 1

What areas do you cover?

Accepted Answer

We currently operate across London and surrounding areas. If you’re unsure whether we cover your location, contact us before booking.

Question 2

Do I need to be home during the clean?

Accepted Answer

No. As long as access is arranged (keys, codes, concierge), you do not need to be present.

Question 3

Do you bring your own cleaning products?

Accepted Answer

Yes, we bring standard cleaning products and equipment. If you prefer your own products, let us know in advance.

Question 4

Do you use bleach?

Accepted Answer

We do not use bleach unless specifically requested.

Question 5

How does your pricing work?

Accepted Answer

We offer hourly pricing for Regular & One‑Off Cleaning, and fixed‑price options for Deep Cleaning, End of Tenancy, After‑Builders, and Airbnb Turnover Cleaning.

Question 6

Why are some services fixed‑price instead of hourly?

Accepted Answer

Fixed‑price services follow a full checklist and are not limited by time, ensuring consistent results regardless of how long the job takes.

Question 7

How do you calculate fixed‑price services?

Accepted Answer

All fixed‑price services start with a studio rate, plus £14 per additional bedroom. Final pricing may vary based on condition, access, or additional tasks.

Question 8

When do I pay?

Accepted Answer

Payment is required at the time of booking unless otherwise agreed.

Question 9

Are payment processing fees refundable?

Accepted Answer

No. Processing fees are non‑refundable.

Question 10

What can be done in an hourly clean?

Accepted Answer

We clean as many areas as possible within the booked time. You may prioritise specific rooms or tasks.

Question 11

Is there a minimum booking time?

Accepted Answer

Yes — 2 hours.

Question 12

Can I book an hourly clean for a very dirty property?

Accepted Answer

No. Heavily soiled or neglected properties require Deep Cleaning, not hourly cleaning.

Question 13

What’s included in a Deep Clean?

Accepted Answer

Deep Cleaning includes all Regular Cleaning tasks plus skirting boards, switches, cabinet exteriors, limescale removal, detailed bathroom cleaning, cobweb removal, and behind small movable items.

Question 14

What’s not included?

Accepted Answer

Oven interior, fridge/freezer interior, inside cabinets, carpet shampooing, upholstery cleaning, mattress cleaning, heavy grease removal, after‑builders dust, and end of tenancy tasks.

Question 15

Do you follow a landlord/agency checklist?

Accepted Answer

Yes — our End of Tenancy Cleaning is designed to meet professional inventory standards.

Question 16

Is the oven included?

Accepted Answer

Yes — oven interior cleaning is included.

Question 17

Are carpets included?

Accepted Answer

No. Carpet shampooing is an add‑on.

Question 18

Do you offer a guarantee?

Accepted Answer

Yes — if issues are reported within 48 hours, no one has moved in, and the property remains empty.

Question 19

Why is After‑Builders Cleaning more expensive?

Accepted Answer

Construction dust requires specialised cleaning, multiple passes, and additional equipment.

Question 20

Is paint or cement removal included?

Accepted Answer

No — these require specialist services.

Question 21

Why is the price 'from £126'?

Accepted Answer

Every building project leaves different levels of dust and debris. Final pricing depends on condition.

Question 22

How is Airbnb cleaning priced?

Accepted Answer

Studio/1‑bed: £30, plus £14 per additional bedroom.

Question 23

What’s included?

Accepted Answer

General cleaning, bathroom cleaning, kitchen surfaces, bins emptied, staging, linen change (clean linens must be provided), towels replaced, damage checks, and host reporting.

Question 24

Do you provide laundry?

Accepted Answer

Laundry is not included unless booked as an add‑on.

Question 25

Do you restock toiletries?

Accepted Answer

We can restock items you provide.

Question 26

What add‑ons can I book?

Accepted Answer

Oven cleaning (£28), fridge/freezer cleaning (£17.50 each), inside cabinets (£21 per room), interior windows (£21 per room), mattress cleaning (£15–£25), carpet cleaning (coming soon), upholstery cleaning (coming soon).

Question 27

Can I add these to any service?

Accepted Answer

Yes — add‑ons can be added to any booking.

Question 28

Do I need to provide parking?

Accepted Answer

Yes — you must confirm parking arrangements during booking.

Question 29

What if I don’t have free parking?

Accepted Answer

You must provide a permit, cover paid parking, or allow us to handle parking and invoice you.

Question 30

What is the 72‑hour parking rule?

Accepted Answer

If parking is not arranged 72 hours before the appointment, the booking may be cancelled (refund minus fees).

Question 31

What happens if the cleaner arrives and there is no parking?

Accepted Answer

This is treated as a late cancellation.

Question 32

What if the cleaner cannot access the property?

Accepted Answer

If access is delayed or denied due to incorrect codes, keys, or instructions, a £30 call‑out fee or late‑cancellation fee may apply.

Question 33

Can I leave keys with a neighbour or concierge?

Accepted Answer

Yes — as long as access is guaranteed.

Question 34

Can I cancel my booking?

Accepted Answer

Yes — cancellations made 24 hours before the appointment are free.

Question 35

What counts as a late cancellation?

Accepted Answer

Cancelling on the day, no access, no parking, unsafe environment, or misrepresentation.

Question 36

Are refunds issued?

Accepted Answer

Refunds are assessed case‑by‑case and exclude processing fees.

Question 37

What is your behaviour policy?

Accepted Answer

We operate a strict zero‑tolerance policy for abuse, aggression, harassment, threats, racism, or unsafe environments.

Question 38

What happens if a cleaner feels unsafe?

Accepted Answer

They may leave immediately. No refund will be issued.

Question 39

Are you insured?

Accepted Answer

Yes — we hold public liability insurance for accidental damage caused by our cleaners.

Question 40

What is not covered?

Accepted Answer

Wear and tear, pre‑existing damage, unsecured or fragile items, and items over £500 not declared in writing.

Frequently Asked Questions

General Questions

Pricing & Payment

Hourly Cleaning

Deep Cleaning

End of Tenancy Cleaning

After‑Builders Cleaning

Airbnb Turnover Cleaning

Add‑On Services

Parking Policy

Access & Entry

Cancellations & Refunds

Safety & Conduct

Insurance & Liability

Still need help?